We are a consultancy and training company specialising in customer service. We are passionate about working with organisations and individuals to help them improve and excel at providing outstanding service.
Open Courses
Our workshops are either half, one or two day and some offer accreditation by external bodies such as the Institute of Customer Service.
Courses include:
- ICS FirstImpressions
- ICS Service Management
- Customer Complaints - Why are you
shouting at me? - Customer Complaints - Investigating, solving and answering complex customer problems.
- Fish!
News
Testimonials
“It helped us to take a step back and view our services more objectively from a customer’s viewpoint.”
“Taking part in the programme helped us to gain a better focus on our customers.”
“It helped to improve staff communication skills with customers, both written and verbal”
Inspiring People
- your premier partner of choice for all your Customer Service Excellence needs
Inspiring People are a specialist Customer Service Consultancy and Customer Service Training company. We are passionate about working with organisations and individuals to help them improve and excel at providing outstanding service.
We provide practical support, advice and Training Courses to anyone wishing to improve the experience they offer their external and internal customers. We aim to be a premier partner of choice, nationally and internationally, offering fresh, innovative Customer Service consultancy and training solutions to enable that to happen.
From Open Courses held in the beautiful city of Worcester to On-site consultancy and training to innovative on-line training courses, we have the flexibility to fit around your needs.
In providing courses to meet your specific needs, we spend time with you and your teams to ensure that we understand your customer service needs, organisational objectives and issues and tailor accordingly. This would be reflected in the use of relevant case studies or customer complaint provided either by yourselves or from our vast experience of working across many business sectors including Local Government, Health authorities, Telecommunications, manufacturing, retail to name but a few.
We appreciate how difficult it is to take Customer Service teams away from the workplace to develop them further. Because of this, we work hand in hand with our customers to find innovative and flexible ways to train.
We aim to provide a fully holistic service.
Inspiring People are avid fans of the Institute of Customer Service (ICS) and have been involved with them since the year they launched in 1997.
As well as being Business Partners, enabling us to deliver ICS FirstImpressions™ and
ICS ServiceManagement™ on their behalf, we are Associate Members and Caroline Tan is an Assessor member.
When Inspiring People was born in 2000, little did I know nine years on, we would have moved offices, had an Inspiring baby – growing our own, worked in places as far flung as Zambia and Singapore or, in our quest to always be there for our customers, slept on the M5 as flooding cut Gloucestershire off from the rest of the country!
But here we still are, thanks to a fabulously tolerant family and a strong team.
I have tried to design the new site by getting into your head as a customer. Whatever you are trying to do to improve your customer experience, it should provide you with some ideas.
I hope you find this an Inspiring website and as we practice what we preach – I am always open to feedback!
Enjoy.
Caroline Tan
Director of Inspiring People
Caroline receives Institute of Customer Service
Associate Membership