Leo is another Inspiring People stalwart and asset. She is absolutely passionate about customer service and in her previous life worked directly for the Institute of Customer Service facilitating a wide range of customer service workshops including the Assessor Development Programme for their professional qualifications. She is an assessor member herself, regularly undertaking assessment discussions face-to-face, via telephone and video link.
Leo has worked across both the public and private sectors within a wide range of industries including utilities, financial services and local government. Projects undertaken have incorporated training needs analysis, developing customer service training materials, producing competency frameworks and providing 1:1 coaching/mentoring support.
She has been involved in many projects working with Inspiring People including successfully working on a large culture change programme delivering customer service training to a substantial number of people within Nottinghamshire County Council.
Leo also delivers Fish! with Caroline, having recently supported at a two-day conference delivering to around 200 people.
In her spare time Leo enjoys spending time with her family and playing local league netball.