Caroline Tan’s vision of a World Class organisation
“Where customers beg to do business with us and where colleagues are excited about the prospect of coming to work”
Inspiring People’s journey began in 2000. At that time, I had been involved in leading customer service forward for many years and in my roles had come across quite a few consultancy and training companies wanting to help me in my quest to fulfil my employers’ dream of producing first class service.
I found consultancy services a bit of a minefield. Sometimes I wanted someone to come and give me solutions and fresh ideas when I had mulled things over and reached the end of the road myself. Sometimes I knew exactly what I wanted and needed it delivered quickly. Sometimes I had an idea and wanted a quick estimation of costs without the fuss of a massive proposal.
Unfortunately, this was harder than it sounds to obtain, so when I decided to set up Inspiring People, I was determined to do it with a difference.
- No job is too big or too small
- Full consultancy service or pick from a menu
- Transparent costs – you know what you will pay up front
- Off the shelf training packages or bespoke to fit your organisation
……… and it goes without saying – first class customer service
People often tell me how much they like the name Inspiring People. I chose it because it sums up not just what we want to do, but also the people who work on the team – they are all individuals who have the talent for and the experience of inspiring others.
As we go into our 18th year, we have worked with over 80 different organisations and thousands of different people in all sectors and industries including local authorities, telecoms, manufacturing, housing, transport, healthcare, the legal profession and many others. With our methods, tools and training, we have helped and supported them all in their aim to offer excellence in the eyes of their customers.
How customer service is delivered has of course changed massively in the years since Inspiring People’s inception as technological solutions are developed and made available. As a result of this customers’ expectations have risen and we are all much more demanding of the service that we receive. The fundamentals of service however, stay the same and the customer journey adapts and continues with the right strategy, the right processes and of course the right people and behaviours.
42 Laugherne Road
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