Stephanie Edwards
Managing Director of Customer 1st International and Subject Matter Expert for Customer Service.
Stephanie has worked in Higher Education for over 15 years, developing customised training programmes for companies in the UK and overseas. She became a subject matter expert in customer service as a result of working with, and being inspired, by the Institute of Customer Service (UK) over a period of 7 years.
As a subject matter expert Stephanie has developed high quality service excellence learning materials for Accenture (USA), Unilever, BAT, Visit Britain, MTN Africa and The Institute of Customer Service (ICS UK)
Stephanie, with the support of Caroline Tan, developed and successfully piloted ICS Service Focus which consists of two programmes, ICS FirstImpressions and ICS ServiceManagement.
Stephanie has also just launched two exciting accredited, on-line, tutor led programmes in Customer Service, the first in the UK, from her two best sellers, “The Best Practice Guide for Customer Service Professionals (2006)” and “The Best Practice Guides for Customer Service Managers (2009)”. These award programmes will be offered by Inspiring Peopleple as the partnership between Customer 1st International and Inspiring People flourishes.
Stephanie judges at the National Customer Service Awards and also judges
The Customer Service Professional of the Year for the National Tourism Awards. She writes articles for professional magazines and frequently presents at seminars, conferences and exhibitions.
Stephanie Edwards' qualifications include an MA in Marketing, BA in Business and Administration and a Certificate in Education from the University of London. She is passionate about achieving business success through service excellence and recognises the importance of developing and empowering staff at the customer interface to ensure customer satisfaction and competitive edge.