Helping you to gain external recognition for your customer service
Helping you to gain external recognition for your customer service
It takes blood, sweat and tears, astonishing influencing and negotiating skills, great planning, creative genius and a lot of positive action moving customer service onwards and upwards so it is only natural to want a bit of a pat on the back for getting there.
External accreditation is not just a tick in the box – it shows your customers that you are truly serious about giving them an excellent experience; it enhances the reputation and image of the organisation plus people want to work for excellent companies so you are more likely to get the cream of the crop!
Individual and organisational accreditation is also becoming more and more important to our customers as various external bodies start to insist on verification.
Recognition, if truly earned, is a huge morale booster for employees and in the current economic environment anything that demonstrates stability and security has to be a good thing.
Inspiring People can help gain you this recognition in a variety of ways
Organisations
We have lots of experience helping organisations to meet certain quality marks – for instance Charter mark (now the Customer Service Excellence standard) and Investors in People.
During 2010 and 2011 we are aiming to offer support with other external awards and quality standards.
Individuals
We offer many products and services to enable anybody involved in customer service (internal and external) to become professionally accredited whether that is help with the ICS Professional Awards, ICS FirstImpressions or ICS ServiceManagement in our role as Business Partner to them.
We are also very proud to announce a new range web-based e-learning with Online Tutor support for both Customer Service Professionals and Managers run through our Business Partner Customer 1st International.