In-house Face to Face

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Inspiring Customer Service

Our learning and development solutions to help people to focus on their customer knowledge, skills, attitudes and habits.

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Inspiring Management

To help anyone involved in managing the customer experience whether or not they manage people.

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Inspiring Teams

Helping teams to work together to improve the customer experience for both internal and external customers.

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Inspiring You

These are designed to help people build their confidence further in order to serve their customers even better.

All of our programmes are outline structures. We spend time with you and your teams to ensure that we understand your customer needs, organisational objectives and issues and tailor the final product to you. For instance, we can build in your service standards, customer policies and relevant case studies.

Above all, we fit around you. We appreciate how difficult it is to take Customer Service teams away from the workplace to develop them further so we work hand in hand with you to find innovative and flexible ways to train them.

Inspiring Customer Service

  • World Class Customer Service – you make the difference (1 day)
  • Why are you shouting at me? (1 day)
  • Dealing with challenging customer situations (1 day)
  • Nipping complaints in the bud (1/2 day)
  • Investigating, solving and answering complex customer problems (1 day)
  • Growing confidence series – telephone skills (1/2 day)
  • Growing confidence series – written communication skills (email and/or letter writing) (1/2 to 1 day)
  • Growing confidence series – advanced face to face communication skills (1 day)
  • Growing confidence series – responding to written complaints (1 day)
  • Bespoke workshops

Inspiring Management

  • Managing and leading World Class Customer Service (2 ½ days)
  • Coaching great customer service (2 days)
  • Senior Management masterclass series – Building a World Class Customer Service Culture (1/2 – 1 day)
  • Investigating, solving and answering complex customer problems (1 day)

Inspiring Teams

  • Customer Service Excellence Team Day (1 day)
  • Fish! (1/2 to 1 day)

Inspiring You

  • Growing confidence series:  Being more assertive
  • Growing confidence series:  Being an engaging presenter

01905 885443

contact@inspiringpeople.co.uk

The Stables Business Centre,
Walnut Tree House,
Astwood Lane,
Wychbold WR9 0BU

Get In Touch

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