Training and Development design

Often our customers ask us for a bit of extra support and encouragement on certain areas of service improvement. Our experienced team can offer help and guidance on a wide range of areas to move towards implementation. Some examples are:

  • Developing service strategy
  • Interpretation of customer data ( e.g. feedback, complaints, survey results)
  • Company values
  • Writing charters/customer promises
  • Making job descriptions customer focussed
  • Setting SLAs, Service Standards and KPIs around the customer
  • Developing competency frameworks to meet company values
  • Improving processes based upon customer needs, wants and expectations
  • Designing and developing complaint processes and analysis
  • Continuous improvement initiatives