We are a consultancy and training company specialising in customer service. We are passionate about working with organisations and individuals to help them improve and excel at providing outstanding service.
Open Courses
Our workshops are either half, one or two day and some offer accreditation by external bodies such as the Institute of Customer Service.
Courses include:
- ICS FirstImpressions
- ICS Service Management
- Customer Complaints - Why are you
shouting at me? - Customer Complaints - Investigating, solving and answering complex customer problems.
- Fish!
News
We are very excited to announce that we have partnered with our friends at Customer 1st International to offer their up to the minute, modern, web-based e-learning programmes with online Tutor support.
Testimonials
“It helped us to take a step back and view our services more objectively from a customer’s viewpoint.”
“Taking part in the programme helped us to gain a better focus on our customers.”
“It helped to improve staff communication skills with customers, both written and verbal”
Academy Courses date changes
The dates of the following courses have changed.
Why are you shouting at me?
Has now moved from 24th May 2011 to 25th May 2011
ICS First Impressions Day 1
Has now moved from 7th September 2011 to 8th September 2011