Inspiring People

Our e-learning products

We know how difficult it is sometimes to release your team members for face to face training, but what are the alternatives if you want to develop your people into World Class customer champions?

Well, we can now provide at least one!  We are very excited to announce that we have partnered with our friends at Customer 1^st International  to offer their up to the minute, innovative, web-based e-learning programmes with Online Tutor support.

These programmes match National Occupational Standards and are accredited by ABP (The Association of Business Practitioners) ensuring consistently high quality.  Over 1000 people have now gone through the awards programme already and this is growing all the time.

Key features

• An alternative to face to face training reducing training and development costs
• An accredited course leading to ABP certificate
• Flexibility – you access the programmes at a time that suits you
• The website is easy to use – all you need is access to the internet
• No worries about software to install or systems to configure
• You could be interacting with a group in your own organisation, people across the UK, or even worldwide giving you more global knowledge and networks
• Unlike other online programmes you are guided and coached through the programme by a fully qualified and approved tutor
• Achieving your award enables you to become a Foundation Member of the Institute of Customer Service

For more information and prices, please click on each programme.

Award for Customer Service Professionals (ACSP) – for anyone dealing with either external or internal customers. This Award covers the knowledge, understanding  and skills  needed to become a Customer Service Professional . It provides a stimulating blend of information, ideas and activities, not forgetting the collaboration with others and the online tutor.

Award for Customer Service Managers (ACSM) – for Managers, Supervisors or Team Leaders who have a responsibility for customer service teams with the  goal of turning  the organisations customer service strategy into reality. The programme helps you to deliver service excellence effectively and proactively through motivating and inspiring your team and sharing best practice with others online.

When can I join a programme?

In-house

• We can do any size group for you from ten to thousands.  If you have a smaller company then we can include your team members on our open courses (see below)
• The Awards may be delivered in a range of formats to suit organisations and participants

6 weeks part-time, all online with proactive Online Tutor support

Participants spend around 5 hours per week online, building knowledge, collaborating with other participants and completing work-based activities and assessments.  The Online Tutor monitors and assesses the progress of participants at key points in each module.  Online assessments, conducted at the end of each module, enable participants to gain the accredited qualification.

10 weeks part-time, all online, with proactive Online Tutor support

Here participants spend around 3 hours per week online.

2 week intensive, all online, with proactive Online Tutor support

This format suits participants who can devote a large part of two working weeks to the course.  It may be ideal for company training requirements – such as induction programmes – where a group of employees take time away from the job in order to raise their standard of customer service excellence.  The Online Tutor monitors and assesses the progress of participants at periods throughout the day.  Online assessments, conducted at the end of each module, enable participants to gain the accredited qualification.

4 days intensive, with face to face format and Online Assessment

The face to face format suits customers who can assemble all the participants together for a 4-day period.  The 4 days can be consecutive, or spread over a longer period of time – for example, one day per week for 4 weeks.  The face to face Trainer leads participants through the content and activities.  Online assessments are conducted either at the end of the day or in one end-of-course block, enabling participants to gain the accredited qualification.  This will be priced according to your group size, location and accommodation.

Tailoring the Awards to your own organisation

Customer 1^st International also offers the option of contextualising the content of the Awards to your own organisation’s requirements.  This can help you to achieve consistency of message in delivering customer service, and ensures job relevance for individual participants.

Depending on the degree of tailoring required, this service is priced at between £5,000 and £10,000 and would involve including organisation-specific examples, activities, processes, assessments and photographs and images.

Please contact Caroline Tan for further information.

Open courses

Please call Caroline on 01905 339600 to discuss available date

Prices

Our prices are excellent value for money compared to many other accredited programmes. 

The Award for Customer Service Professionals is £295 plus VAT (if applicable)
The Award for Customer Service Managers is £345 plus VAT (if applicable)

Special offer

We are offering the first 20 customers on each programme a discount of £100 meaning (£195 for ACSP and £245 for ACSM).