Our Customers
London Borough of Bromley
Customer Service Improvement Programme (CSIP)
Bromley are committed to making a difference to their customers and have undergone many innovative projects to
help change culture throughout the Organisation to one with much more customer focus over the last 10 years.
“Caroline’s facilitation skills in customer service are second to none. With her support and guidance our team went onto develop a range of service improvements for our customers. Ultimately our collective efforts were rewarded with the coveted Best Team Improvement Award. Key words: inspiring; challenging and fun.”
David Hearn – past Civic Halls Manager at London Borough of Bromley
Devon County Council
Devon is a very large Council with over 25,000 staff. They have done brilliantly with their customer service strategy of “delivering a Great Customer Experience”, gaining much recognition for the customer improvements that have been implemented.
BT
(Wholesale Markets)
This was our very first piece of work – a big success and a great partnership.
Derby City Council
During 2005 – 06 we were asked to design and deliver workshops of ½ day sessions to about a thousand “indoor” and “outdoor” staff in groups of 20 to help them to understand the importance of customer care to the Council, make them aware of the service standards of the organisation and to encourage them to take ownership of improvement.