British Transport Police
We developed workshops for BTP to enable the roll out of their customer service strategy within internal support functions. One of the courses we created was a two-day Customer Service Excellence for Managers programme. On this project we had the very great privilege of being able to design an exercise which was repeated on each course and run within the BTP Hydra Suite.
Normally Hydra is only used when training police officers and emergency workers in highly critical situations, however, we were given the opportunity to work with the team within the Suite and to adapt it to a range of Facilities Managers in a customer service setting.
42 Laugherne Road
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