Environment Agency

We worked with the Environment Agency to design and deliver five lunchtime bite-size sessions in order to bring colleagues across the organisation up to speed on the new customer focus strategy.  The sessions were:

• The power of the customer – an introduction to customer service
• Providing excellent internal customer service
• Communication, communication, communication
• The Environment Agency customer charter
• Dealing with difficult customer situations

We also designed and delivered a half day programme for National Laboratory Services, a specialist subsidiary of the Environment Agency. This was called The Chemistry of Customer Service. These were delivered in five different locations across the UK.