Environment Agency

We worked with the Environment Agency to design and deliver five lunchtime bite-size sessions in order to bring colleagues across the organisation up to speed on the new customer focus strategy.  The sessions were:

  • The power of the customer – an introduction to customer service
  • Providing excellent internal customer service
  • Communication, communication, communication
  • The Environment Agency customer charter
  • Dealing with difficult customer situations

We also designed and delivered a half day programme for National Laboratory Services, a specialist subsidiary of the Environment Agency. This was called The Chemistry of Customer Service. These were delivered in five different locations across the UK.

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