London Borough of Bromley

We worked with the London Borough of Bromley on a consultancy basis for 8 years designing, developing and rolling out the Customer Service Improvement Programme to over 80 teams across all Council Directorates. We helped each to focus on their own customers’ needs and expectations, building an action plan of improvement and measuring success.

We supported the teams in analysing behaviours, processes and policies to bring them in line with government Best Value standards. The programme led to over 1200 customer improvements being implemented.


01905 420983

42 Laugherne Road

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