A consultancy project with Caroline working closely with the Management team within the Customer Services department to create a competency and assessment based training and development framework, beginning with induction for a new starter and supporting and growing them through their next two years with the company.
The framework linked into organisational strategy and HR processes. It was named EPIC and was designed to tie in and reflect the values of the Customer Service department which are Experts; Professional; Innovative and Collaborative.
42 Laugherne Road
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