Inspiring People

Pricing

Below, our pricing has been broken down under the following headings for ease of use.

• In House Inspiring People Programmes
  
• In House Institute of Customer Services (ICS) Programmes
  
• Inspiring People Academy
  
• On-Line Tutor Led Programes
  
• Open Programmes
  
• Consultancy
  
  
  
  
  

  In House Inspiring People Programmes

  
  

  Training for up to 12 delegates per day		£875 plus VAT
  Discounts for more than 20 days training within an organisation (day 21 onwards)		10%
  Additional delegates		£90 plus VAT
  Research and development per day (for designing a programme)		£500 plus VAT
  Designing and writing per day		£500 plus VAT
  Coaching per sessions of an hour		£70 plus VAT
  Coaching per half day		£200 plus VAT
  Expenses will also be payable depending on the location of the work. This would include mileage, flights and hotel accommodation
  Materials aer all included within the cost of the day

   

  In House Institute of Customer Service (ICS) Programmes

  
  

  ICS FirstImpressions per person (2 day) (minimum group size of 8)		£250 plus VAT
  ICS ServiceManagement per person (3 day) (minimum group size of 8)		£395 plus VAT

    

  Inspiring People Academy

  
  
  

  ICS FirstImpressions per person (2 day) including the Institute's registration cost		£350 plus VAT
  ICS ServiceManagement per person (3 day) including the Institute's registration cost		£550 plus VAT
  Fish! (1/2 day)		£99 plus VAT
  Why are you shouting at me? (1 day)		£195 plus VAT
  Investigating, solving and answering complex customer problems (1 day)		£225 plus VAT
  Early bird discounts. If you book and pay 6 weeks plus in advance		15% off
  All our academy programmes include refreshments, lunch and materials

   

  On-line tutor led programmes accredited through ABP

  
  
  

  ACSP = Award for Customer Service Professionals
  ACS = Award for Customer Service Managers

  
  
  

  ACSP Individual participants		£295
  ACSP 31 - 100 participants		£245 per participant
  ACSP 101+ participants		£195 per participant
  ACSM Individual participants		£345
  ACSM 31 - 100 participants		£295 per participant
  ACSM 100+ participants		£245 per participant

   

  Open Programmes

   

  ACSP		£295 + VAT if applicable
  ACSM		£345 + VAT if applicable

   

  Consultancy

   

  Our normal daily rate for consultancy is £750 plus VAT. This is discounted or projects and work carried out at the offices rather than on a customer's premises

  
  

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