Institute of Customer Service (ICS)
The Institute of Customer Service (ICS)
Inspiring People are avid fans of the Institute of Customer Service (ICS) 
www.instituteofcustomerservice.com and have been involved with them since the year they launched in 1997.
As well as being Business Partners, enabling us to deliver ICS FirstImpressions™ and ICS ServiceManagement™ on their behalf, we are Associate Members and Caroline Tan is an Assessor member.
ICS Courses:
ICS FirstImpressions™ (2 Days)An ICS accredited 20-hour development programme full of activities and interaction to support team members and grow their customer service skills and confidence. You will receive a 120 page participant guide to complement the training. |
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ICS ServiceManagement™ (3 Day)This is an activity-based improvement course for managers, team leaders and supervisors who wish to enhance their service management skills in order to continuously improve their team’s performance. Participants receive a course guide containing activities, information and exercises that will be useful during and after the workshop. The programme takes around 30 hours to complete including a work-based assignment to see how the new skills can be used. |
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