Managing and Coaching Excellent Customer Service within a Team
Course overview
- The programme is designed to blend theory with practical application. All of the ingredients of customer service are analysed in depth using examples from World Class organisations in the UK and around the rest of the world
- The course will help you to pinpoint where your team sits presently and what actions you would like to try to take customer service to the next level.
- Each participant will leave with a SMART two year plan to improve the customer service within their team
Who would benefit most from the programme?
- Anybody who is responsible for obtaining the best possible customer service from their team such as managers, team leaders and supervisors
- The programme crosses all sectors, industries and sizes
Length
Two days with the second day being held approximately three weeks after the first. This enables delegates to experiment with the tools and techniques covered on the first day and to start to implement some of their new customer service plans
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