Customer Service Excellence Team Day Full Details
Full course information
Are you looking for a team-building event with a real purpose? Then this workshop could be just the solution that you have been looking for.
What is it?
To enable a team with internal or external customers to pursue practical actions that will improve their customer service.
- A day (or two half days) facilitated by one of our fantastic team at Inspiring People
- The outcome will be a service improvement action plan to work on going forward (which will dovetail the Customer Service Excellence award if you are currently working on this)
- The focus is gathering ideas from your team – the experts who do the job day in, day out and listen to customer feedback day in, day out!
- The workshop is full of interactive activities, ensuring that people work together in different groups as the day progresses
- Particular emphasis is given to looking at ways to cut back on avoidable contact as well as improve efficiency naturally through using a continuous improvement mindset.
Who is it for?
Essentially this is for any type of team – so it could include:
- External customer facing teams
- Internal teams, services and functions
- Executive teams
- Strategic teams
- Project teams
- Customer process teams (people from across the chain serving the customer to highlight any blocks and barriers that may inhibit service excellence)
This last one works very well when third party partners are involved to enable a truly holistic overview.
What do we do?
Pre-workshop work
Each team member completes an “Elements of excellence” exercise anonymously and returns to the facilitator 7 days before the workshop. This should take no longer than 15 minutes to complete.
These are then pulled together to produce a discussion document to be used during the Customer Service Excellence workshop.
The day itself
- Working through and understanding the ingredients that make up excellent customer service
- Analysing where you are currently in terms of the service you provide – strengths and development areas
- Deciding as a team where you wish to be in terms of the service you provide
- Specifically analysing one customer process undertaken by the team and looking at ways that this can be improved
- Designing an action plan to move your customer service forward
- Having fun along the way!
What do you need to bring with you?
Enthusiasm Clear brain Lots of passion!!
We run this programme in-house for teams of normally up to 12 people
Click here to print pdf version of Customer Service Excellence team day