Customer Service Excellence Team Day Overview
Course Overview
This is a fun team-building day (or two half days) with a very real purpose. It enables teams with internal or external customers to work together, bounce ideas off each other and pursue practical actions that will improve life for customers, their organisations, their colleagues and of course themselves.
Course overview
The objectives of the workshop are
To enable a team with internal or external customers to pursue practical actions that will improve their customer service.
- A day (or two half days) facilitated by one of our fantastic team at Inspiring People
- The outcome will be a service improvement action plan to work on going forward (which will dovetail the Customer Service Excellence award if you are currently working on this)
- The focus is gathering ideas from your team – the experts who do the job day in, day out and listen to customer feedback day in, day out!
- The workshop is full of interactive activities, ensuring that people work together in different groups as the day progresses
- Particular emphasis is given to looking at ways to cut back on avoidable contact as well as improve efficiency naturally through using a continuous improvement mindset.
Who would benefit from this programme?
Essentially this is for any type of team – so it could include:
- External customer facing teams
- Internal teams, services and functions
- Executive teams
- Strategic teams
- Project teams
- Customer process teams (people from across the chain serving the customer to highlight any blocks and barriers that may inhibit service excellence)
This last one works very well when third party partners are involved to enable a truly holistic overview.
Length
This can be run as a full day or two half-days with a gap in between to enable actions to take place and be reviewed.
Click here to print pdf version of Customer Service Excellence team day