Nipping complaints in the bud: Customer Complaints
Course overview
The objectives of this customer complaints workshop are:
- To give you confidence in handling complaints rather than passing them on – in other words to empower you so that you can take ownership
- To help you to understand your own organisation’s customer complaints process and policies
- To promote a “nip in the bud” culture preventing escalation where possible
- To reflect on various scenarios where you can “nip in the bud”
Who would benefit most from this programme?
For anybody whose job it is to provide customer service excellence whether in a front-facing service or one dedicated to its internal customers
Length
This is a half-day workshop of 3 ½ hours.
For full course information click here
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