Nipping complaints in the bud: Customer Complaints
Full course information
Introduction
This is one of three programmes in our Complaint Handling suite designed to support anyone who has the opportunity to recognise customer dissatisfaction and give them the confidence to turn it around.
This workshop combines practical knowledge, tools and techniques with the sharing of experience and best practice from other delegates.
What do we cover?
- Introductions and welcome
- A story to get us going
- Why bother – how can efficient and effective complaint handling benefit not only the customer, but your organisation, your colleagues and you as well?
- Customer feedback procedures
- Your experiences of complaint handling as a customer
- How to nip complaints in the bud
- Notice – spotting the signs – Intercept -Put it right
- Applying this back to your own life and role
What approach do we take?
This is a practical workshop encouraging contribution from delegates to spark the ideas of others. There is plenty of group work combined with a workbook to take away which contains tips and techniques to handle those tricky situations.
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