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Pricing

In-house Inspiring People programmes

Training for up to 12 delegates per day*

   £875 plus VAT

Discounts for more than 20 days training within an organisation (day 21 onwards)

   10%

Additional delegates

   £90 plus VAT

Research and development per day (for designing a programme)

   £500 plus VAT

Designing and writing per day

   £500 plus VAT

Coaching per session of an hour

   £70 plus VAT

Coaching per half day

   £200 plus VAT

Expenses will also be payable depending on the location of the work.  This would include mileage, flights and hotel accommodation

 

Materials

   All included within the cost of the day


 In-house Institute of Customer Services (ICS) programmes

ICS FirstImpressions per person 2 (day)(minimum group size of 8)

   £250 plus VAT

ICS ServiceManagement per person (3 day)(minimum group size of 8)

   £395 plus VAT

 

Inspiring People Academy

ICS First Impressions per person 2 (day)

   £350 plus VAT
   (this includes the Institute’s registration cost)

ICS ServiceManagement per person (3 day)

   £550 plus VAT
   (this includes the Institute’s registration cost)

Fish! (Half-day)

   £99 plus VAT

Why are you shouting at me? (1 day) 

   £195 plus VAT

Investigating , solving and answering complex customer problems (1 day)

   £225 plus VAT

Early bird discounts. If you book and pay six weeks plus in advance.

   15% off

All our Academy programmes include refreshments, lunch and materials

 

 

On-line tutor led programmes accredited through ABP

                      ACSP = Award for Customer Service Professionals
                      ACSM = Award for Customer Service Managers

In-house (6 and 10 week part-time programme

All prices plus VAT if applicable

ACSP Individual participants

   £295

ACSP 31 - 100 participants

   £245 per participant

ACSP 101 + participants

   £195 per participant

ACSM Individual participants

   £345

ACSM 31 – 100 participants

   £295 per participant

ACSM 101 + participants

   £245 per participant

 

Open programmes

ACSP

   £295 plus VAT if applicable

ACSM

   £345 plus VAT if applicable

 

Consultancy costs

Our normal daily rate for consultancy is £750 plus VAT.  This is discounted for projects and work carried out at the offices rather than on the customer’s premises.


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