Pricing
In-house Inspiring People programmes
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Training for up to 12 delegates per day* |
£875 plus VAT |
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Discounts for more than 20 days training within an organisation (day 21 onwards) |
10% |
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Additional delegates |
£90 plus VAT |
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Research and development per day (for designing a programme) |
£500 plus VAT |
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Designing and writing per day |
£500 plus VAT |
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Coaching per session of an hour |
£70 plus VAT |
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Coaching per half day |
£200 plus VAT |
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Expenses will also be payable depending on the location of the work. This would include mileage, flights and hotel accommodation |
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Materials |
All included within the cost of the day |
In-house Institute of Customer Services (ICS) programmes
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ICS FirstImpressions per person 2 (day)(minimum group size of 8) |
£250 plus VAT |
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ICS ServiceManagement per person (3 day)(minimum group size of 8) |
£395 plus VAT |
Inspiring People Academy
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ICS First Impressions per person 2 (day) |
£350 plus VAT |
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ICS ServiceManagement per person (3 day) |
£550 plus VAT |
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Fish! (Half-day) |
£99 plus VAT |
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Why are you shouting at me? (1 day) |
£195 plus VAT |
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Investigating , solving and answering complex customer problems (1 day) |
£225 plus VAT |
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Early bird discounts. If you book and pay six weeks plus in advance. |
15% off |
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All our Academy programmes include refreshments, lunch and materials |
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On-line tutor led programmes accredited through ABP
ACSP = Award for Customer Service Professionals
ACSM = Award for Customer Service Managers
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In-house (6 and 10 week part-time programme |
All prices plus VAT if applicable |
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ACSP Individual participants |
£295 |
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ACSP 31 - 100 participants |
£245 per participant |
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ACSP 101 + participants |
£195 per participant |
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ACSM Individual participants |
£345 |
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ACSM 31 – 100 participants |
£295 per participant |
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ACSM 101 + participants |
£245 per participant |
Open programmes
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ACSP |
£295 plus VAT if applicable |
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ACSM |
£345 plus VAT if applicable |
Consultancy costs
Our normal daily rate for consultancy is £750 plus VAT. This is discounted for projects and work carried out at the offices rather than on the customer’s premises.
