Why Us?
At the end of a flight, the cabin purser makes an announcement to wish people a “pleasant onward journey” and often adds a “thank you for flying with us – we know you have a choice of different airlines.”
Well you do have a choice. There are many training and consultancy companies out there, so why choose us? When you meet us, I hope this will answer your question, but until then perhaps these five things will encourage you to give us a ring.
1. Our relationship with the Institute of Customer Service
Inspiring People are avid fans of the Institute of Customer Service (ICS) www.instituteofcustomerservice.com and have been involved with them since the year they launched in 1997.
As well as being Business Partners, enabling us to deliver ICS FirstImpressions and ServiceManagement on their behalf, we are Associate Members and Caroline Tan is an Assessor member.
2. Our reputation for being flexible
The work we do with organisations often changes as we go along either due to organisational circumstances (for instance restructuring, budget constraints and personnel changes). This is a fact of life and we try to adapt to every situation to make life easier for you.
3. The length of our relationships!
We are very proud that our customers keep asking us to come back. We love continuing to work with them as they travel their journeys from 'a good' towards World Class customer experience and we get an immense amount of satisfaction from helping them to do this and being part of their extended family! Our longest relationship was one of our first pieces of work and we have worked side by side for eight years!
4. Making it real
In some cases, particularly in culture change scenarios, people feel that being sent on any kind of Customer Care course or workshop is a personal criticism. It is easy to see why they feel this because the service that we give is intrinsically linked to our personality. We use methods to show that this is much bigger than individual character and constantly emphasise the need to think holistically around the framework of all ICS award programmes.
- Customer
- Organisation
- Colleagues
- You
We also make sure that we use real organisational case studies so that people can relate to the material.
5. Entertainment
Above all, we work in a fun way, enabling reflection, re-imagination and refreshment!