Training and development design
Face to face and Virtual
Often our customers ask us for a bit of extra support and encouragement on certain areas of service improvement. Our experienced team can offer help and guidance on a wide range of areas to move towards implementation. Some examples are:
- Developing service strategy
- Interpretation of customer data ( e.g. feedback, complaints, survey results)
- Company values
- Writing charters/customer promises
- Making job descriptions customer focussed
- Setting SLAs, Service Standards and KPIs around the customer
- Developing competency frameworks to meet company values
- Improving processes based upon customer needs, wants and expectations
- Designing and developing complaint processes and analysis
- Continuous improvement initiatives