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Consultancy & Support
Establishing your starting point
Customer Service Strategy
Learning & Development
Our e-learning products
Service Excellence Programme for Customer Service Professionals
Service Management Programme for Customer Service Managers
Service Strategy Programme (tutor led)
Face to Face/Virtual Tutor Led Programmes
Bespoke workshops
Customer Service Excellence Team Day
Coaching great customer service
Dealing with challenging customer situations
Growing confidence series – written communication skills
Growing confidence series: Being more assertive
Investigating, solving and answering complex customer problems
Managing and Coaching World Class Customer Service
Nipping complaints in the bud
Senior Management masterclass series – Building a World Class Customer Service Culture
World Class Customer Service – You Make the Difference
Training and Development design
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